Terms and Conditions

It is your responsibility to make sure that your order contains acceptable and approved items for import into the country of destination/delivery. The buyers solely accept the full risk of any package (or part thereof) being detained by customs for whatever reason and acknowledge and agree that they will not hold Skymartbw liable for such packages, for whatever reason being unable to be delivered to their destination.

Your Conduct and Use Limitation – You shall not carry out any act or omission or procure any act or omission which would: (a) disrupt, impair or interfere with, alter or modify this website or its software; (b) act in a way that affects or reflects negatively on us or anyone else; (c) collect or attempt to collect any information from others including, without limitation, personally identifiable information, without such party’s prior consent; (d) engage in any activities in such a manner as to expose Skymartbw or any third party to liability or adversely affecting the name, reputation or business of us or any such third party; (e) commit a crime or in the course of committing a crime or for an unlawful purpose to do any act that may damage the network or systems or cause the quality of Skymartbw to be impaired; (f) violating or attempting to violate the security of the website; (g) Cause any illegal, offensive, defamatory material to be placed on or associated with this website; (g) b in breach of any copyright, trade mark, privacy, confidence, or any other third party right; (h) cause any inconvenience to Skymartbw, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’). NOTE: Violations of system or network security may result in civil or criminal liability.

• The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.
• The price of the products sold is in Pula (P) and it doesn’t include taxes (VAT).
• Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform Skymartbw in order to ascertain the reason for the delay.
• We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country’s custom for their specific custom laws.
• We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from
• the given destination address.
• The responsibility of the seller stops when the product has been shipped off to the address specified by the customer.

It is clear however, that we will do our best to help you in getting your product out of customs if additional proof of sale or of value is needed.

• We shall endeavor to deliver your order within 1- 10 working days upon successful payment confirmation unless otherwise specified or mentioned. You should be able to receive your order within 3-35 business days (excluding Saturday and Sunday) after shipment date, depending on the shipping courier you have chosen.
• Skymartbw is committed to ensure that your orders are delivered to you safely and on time. Therefore only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature. Skymartbw reserve the rights not to release the delivery in the absence of the authorized receiver.
• Skymartbw is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur, Skymartbw will not be liable for any loss caused to you by late or delayed delivery.

In the event if your package is lost by the shipping courier and your package has not been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.

Non-acceptance of an order may be a result of one of the following:

• The product that you have ordered is unavailable in stock
• Our inability to obtain authorization for your payment

The identification of a pricing or product description error

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is nonrefundable.

If you decide to cancel your orders twenty four (24) hours after your order has been confirmed and prior to shipment, we shall deduct a minimum of 18% from your payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.

Your privacy is important to us. We believe that by respecting your privacy we will earn the opportunity to build a lasting relationship with you, your business, your clients and your staff. Any information you provide to us will only be used for the purpose for which it was intended. We collect your information primarily for proof, contact and billing purposes. Under no circumstances will your information be shared with, or sold to, or disclosed to any third party, except where required by law. This Privacy Policy applies only to information gathered in connection with Skymartbw’s consumer credit card accounts used for transactions at Skymartbw and applications for those accounts.

In order to enhance our ability to provide you with the best services, opportunities, and choices possible, we collect, use, and share certain information about you. This policy explains what information we collect and with whom we share it with. The practices described in this policy are applicable to current and former customers and consumers who do business with us. The policy also explains how we protect the security and confidentiality of our customer’s information.

• Information we collect and sources of information.
  We may collect information about some of your personal details and documents, (such as, address, copy of credit card statements, identification, etc) to help us process the order in which you’ve made, and for us to assure and prove that you are the person paying for the products.
• Information we share with service providers or joint marketers.
  We may disclose some of the information we collect, to companies that perform services on our behalf, including those who assist us in selling, billing, shipping and responding to customer inquiries. We may provide that information to others who perform marketing services for us and to financial institutions with whom we jointly offer financial products or services, subject to any requirements and restrictions of applicable law.

Security and confidentiality of your information.
We restrict access to nonpublic personal information about you to those employees who need to know in order to provide products and services to you. We maintain physical, electronic, and procedural safeguards that comply with federal and state law standards to guard your nonpublic personal information.

Order and Credit Card Information
Skymartbw uses a third-party provider of e-commerce solutions, to power the Skymartbw store and in doing so, collects information about users, including credit card information. When a user purchases a product from the Skymartbw store, Our third party service provider provides information about the customer, including name, address and email address, to Skymartbw Network. Skymartbw Network uses this information as set out in the end user agreement, agreed to by purchasers at the time of purchase. In particular, Skymartbw Network uses the information to license the software to you, support the software and send you information about updates, upgrades and new works or services provided by Skymartbw Network.

Our third party service provider requests information from the user on the order form, viewed by the user as a page hosted on the third party service provider web server. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used as explained above. For example, if we have trouble processing an order, contact information is used to get in touch with the user.

Your credit card information does not pass through the third party service provider sites under the terms of Skymartbw’s agreement with third party service provider. Third party service provider does not share credit card information with Skymartbw Network. Third party service provider keeps your credit card information confidential and protects your credit card information through the use of industry-standard Secure Sockets (SSL) encryption technology.

We at Skymartbw Network are concerned about the safety and security of our customer, and it is very important to us that our customer’s have the comfort of feeling safe and secure whenever purchasing from us. This is why Skymartbw Network uses internet payment solutions such as  Paypal.

Paypal (http://www.paypal.com) is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. They restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. They maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. They test our security systems regularly and also contract with outside companies to audit our security systems and processes.

The shipping cost that you paid does not includes tax and duties or any other extra charges impose by your local custom

• If you have instructed us to create a lower value invoice for you and in the event that the parcel or package is lost during shipment, FedEx, and DHL or any shipping agents shall only compensate on the lower invoice value for your order that you instructed us to put.
• We reserve the right to put whatever amount of this order value in the shipping invoice if there is no request to change the order value or even if you have state an order value for us.

We do not entertain request for shipping packages in multiple parcels.

We shall not be responsible for any import taxes or duty under any conditions even if you have instructed us to change the invoice value or product description.

1. If you decide to send us products to re-check or if the products are returned to us for warranty repair, all products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the products. Failure to do so may invalidate the warranty.
2. If the products are found to be defective and the products are covered under the manufacturer’s warranties, the defective products will be repaired by the manufacturers and the repaired products will be shipped out to you after you have paid for the return shipping cost.
3. If the product comes with warranty seal or sticker and is broken or have been tampered with, the products will no longer be covered by warranty and the manufacturers will no longer be liable for the repair or replacement of your products.
4. All shipping charges to deliver products to our company are fully paid by you – we will not refund shipping costs at any case.
5. We shall not be responsible for products that are damaged during shipment to and fro or due to misuse/abuse by the customer/shipping carrier or hold by custom.

Please ship back to the respective shipping branch as advised from us for warranty claim. We will not be responsible if you ship to any shipping branch not advised by us.

• You can return your purchase for up to 24 hours from the receiving date.
• Products must be in the condition you received them and in the original box and/or packaging and/or including any accessories, manuals, documentation and registration that shipped with the products. Failure to do so will result in your application for returns being rejected.
• Return shipping within Botswana and associated costs will be borne by the customer
• Please do not send your purchase back to the manufacturer.
• We will do a refund only after we received the return items and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

How to return a parcel to us?

Step One: Process Your Return

1. Log into your account from the My Account link located at the top right of our site.
2. Locate the Order number which contains the item(s) you wish to return and select it.
3. Email [email protected] with your Order number and desire to return the product and a reason why. “Invalid reasons will not be tolerated”
4. State within the email whether you would like to receive credit to your account or a refund. Or whether you would like to hand collect the amount.
5. Once you have completed the above, please wait for us to respond to you which usually takes 72 hours after you complete the above process.

Step Two: Your Shipping Box

• You can use your original Skymartbw box you received, or any plain, unmarked cardboard box to ship your return
• If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
• Attach your new return label to the shipping box.
• Shipping Agents Label: If you chose to SHIP BACK by using any of our designated shipping agent labels, and you must drop off your return at a shipping agent Service Center after we informed you the location. Thank You!

Note: Please ONLY send to the shipping agent center once we have contacted you to do so and please quote the return message id together with the return parcel.