Shipping Details

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Shipping Policy

Turnaround

All orders are shipped within 24-72 hours (Monday - Friday 8am - 5pm) of receiving your payment.

Carriers

We use the following carriers to deliver our orders:

USPS | UPS | FedEx | DHL | Sprint Couriers | Aramax | High Speed Delivery | Dr. Delivery | Skymartbw Delivery Services Order

Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Packaging

We will ensure that your ordered products are well insulated to minimize any potential damage during transit.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Return Policy

Guarrantee

We provide a seven (7) day guarantee on all our products purchased from skymartbw.com

Order Cancellation

You may cancel an order any time before the item has been shipped out. You cannot cancel an order once your item has been shipped, is in transit or out for delivery.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.

1. Please log into your "My Account" and initiate a warranty claim.
2. Mail your returned item to:
Skymartbw (Pty) Ltd
Unit 5, Plot 786, Independence Avenue
Extension 2, Gaborone, Botswana
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All products are subject to a 15% restocking fee, this will be deducted from your refund. Any misleading or false claims will be charged a restocking fee. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your ordered product is in like new condition preferably with orgininal packaging in place, you may exchange your ordered product for another product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Refunds

We only provide refunds if an order is cancelled before being shipped out or if an exchange is not possible due to lack of stock.