Shipping Policy

An external courier is used for shipping. Within Gaborone and surrounding areas, the fee is P40. Further than Gaborone, a quotation will be provided to the customer before confirming order.

Refund Policy

At Ina Lebe, we pride ourselves with providing the best possible quality engraved products possible. Should one not be satisfied with their purchase as a result of a manufacturer defect, the customer must return or exchange the product within 14 working days and will replace it. The customer must provide the original receipt or packaging slip with the returned product. Items must be unused and unwashed. These apply to purchases that are made online or directly from Ina Lebe. Third party purchases should be returned to the re-seller and are subject to the third party's return policy

Cancellation / Return / Exchange Policy

At Ina Lebe, we pride ourselves with providing the best possible quality engraved products possible. Should one not be satisfied with their purchase as a result of a manufacturer defect, the customer must return or exchange the product within 14 working days and will replace it. The customer must provide the original receipt or packaging slip with the returned product. Items must be unused and unwashed. These apply to purchases that are made online or directly from Ina Lebe. Third party purchases should be returned to the re-seller and are subject to the third party's return policy

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